POLICIES

Return & Refund Policy

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at lapreguntapickleballstore@gmail.com.

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. If you wish to return your item, we must receive your request within 30 days of the date you received your item.

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

La Pregunta Pickleball Store is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lapreguntapickleballstore.com.

Information Collection

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

1. Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests that you voluntarily give to us.
2. Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
3. Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Process your transactions.
- Email you regarding your account or order.
- Respond to customer service requests.
- Perform other business activities as needed.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Policy Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of the policy.

If you have questions or comments about this Privacy Policy, please contact us at:

Email: lapreguntapickleballstore@gmail.com

This Privacy Policy is effective as of 06/04/24.

Welcome to La Pregunta Pickleball Store. These Terms of Service ("Terms") govern your use of our website [lapreguntapickleballstore.com]. By accessing or using our site, you agree to comply with and be bound by these Terms.

Use of the Site

You must be at least 18 years old to use this site. You agree to use the site for lawful purposes only. You are responsible for ensuring that your access to the site is compliant with all applicable laws and regulations.

Account Registration

To access certain features, you may be required to register an account. You agree to provide accurate, current, and complete information and to maintain the security of your password and account information. You are responsible for all activities that occur under your account.

Orders and Payments

All orders placed through our site are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason. Prices and availability of products are subject to change without notice. You agree to pay all charges incurred by your account at the prices in effect when such charges are incurred.

Shipping and Delivery

We aim to deliver products promptly, but delivery times are not guaranteed. We are not liable for any delays in shipping or delivery caused by third parties.

Returns and Refunds

Our return and refund policy is outlined on our site. We reserve the right to refuse returns or exchanges that do not comply with our policy.

Intellectual Property

All content on the site, including but not limited to text, graphics, logos, images, and software, is the property of La Pregunta Pickleball Store and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, La Pregunta Pickleball Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the site or any products purchased through the site.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Puerto Rico, without regard to its conflict of law principles.

Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the site. Your continued use of the site following the posting of changes constitutes your acceptance of such changes.

Exchange Policy

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email lapreguntapickleballstore@gmail.com within 30 days of receiving your product to begin the process.

Fulfillment Policy

Welcome to La Pregunta Pickleball Store! Our fulfillment policy ensures a smooth and efficient process from the moment you place an order until it arrives at your doorstep. Please read the following details carefully.

Order Processing:
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.

Shipping Rates and Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer pickup free in Cabo Rojo and standard shipping options. Delivery times vary based on the selected shipping method and your location.

Domestic Shipping:
- We ship to all states and Puerto Rico.
- Standard shipping typically takes 3-7 business days.

International Shipping:
- We currently do not offer international shipping.

Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our carrier’s website.

Order Changes and Cancellations:
- If you need to make changes to or cancel your order, please contact us as soon as possible at lapreguntapickleballstore@gmail.com or call us at (787) 458 2830.
- Once an order has been processed and shipped, we cannot make changes or cancellations.

Returns and Exchanges:
- We accept returns and exchanges within 30 days of receipt for most items in new, unused condition with original packaging.
- Please visit our Return Policy for detailed instructions on how to initiate a return or exchange.

Damages and Issues:
- Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Contact Us:
- For any questions about your order or our fulfillment policy, please reach out to us at lapreguntapickleballstore@gmail.com or call us at (787) 458 2830.

Thank you for shopping with La Pregunta Pickleball Store! We appreciate your business and are committed to providing you with the best service possible.

Refund Policy

At La Pregunta Pickleball Store, customer satisfaction is our top priority. Customers can receive a refund under the following conditions:

1. Damaged or Defective Products: If you receive a product that is damaged or defective, you are eligible for a full refund. Please contact us within 30 days of receiving the item with photographic evidence of the damage or defect.

2. Incorrect Orders: If you receive the wrong item, we will provide a full refund or send you the correct item at no additional cost. Please inform us within 14 days of delivery.

3. Change of Mind: If you wish to return a product due to a change of mind, you may do so within 10 days of purchase. The product must be in its original, unused condition and in its original packaging. Please note that you will be responsible for the return shipping costs. A restocking fee of 20% may apply.

Refunds will be processed within 7-10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Delivery Policy

La Pregunta Pickleball Store is committed to delivering your products in a timely and efficient manner. Here’s what you can expect from our delivery process:

1. Shipping Locations: We ship our products worldwide. Shipping rates and delivery times may vary based on your location.

2. Processing Time: Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been processed and shipped.

3. Shipping Time:
- Domestic (within the US): Standard shipping takes 3-7 business days

4. Shipping Carriers: We use reputable shipping carriers such as USPS, UPS, and FedEx for all our deliveries. Tracking information will be provided via email once your order has been shipped.

5. Shipping Costs: Shipping costs are calculated at checkout based on the weight of the order.

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Return Policy

At La Pregunta Pickleball Store, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

1. Eligibility: Returns are accepted within 30 days of purchase. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

2. Process: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.

3. Return Shipping: Customers are responsible for return shipping costs, except in cases where the product is damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Inspection and Refund: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.

Cancellation Policy

We understand that plans can change, and you may need to cancel your subscription or reservation. Our cancellation policy is as follows:

1. Subscriptions:
- Monthly Subscriptions: You can cancel your monthly subscription at any time before the next billing cycle. No refunds will be provided for partial months.
- Annual Subscriptions: You can cancel your annual subscription within 14 days of purchase for a full refund. After 14 days, no refunds will be issued, but you can cancel to prevent auto-renewal for the next year.

2. Reservations:
- **Events or Classes: Cancellations made more than 30 days before the event or class will receive a full refund. Cancellations made within 29 days of the event or class are non-refundable.

To cancel a subscription or reservation, please contact our customer service team with your order number and details of the cancellation request. Refunds for eligible cancellations will be processed within 7-10 business days.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team at lapreguntapickleballstore@gmail.com or 787-458-2830.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Payment Methods

Credit / Debit Cards
PAYPAL

POLICIES

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